Return & Refund Policy

At MagnetTunes™, customer satisfaction is our top priority. If you are not completely satisfied with your order, we are here to help.

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📦 Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• You must provide proof of purchase or order number

Please note that personalized or customized items may not be eligible for return unless they arrive damaged or defective.

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💸 Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

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⚠️ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will gladly provide a replacement or refund if the issue is confirmed.

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🚚 Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

We recommend using a trackable shipping service when returning items.

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❌ Non-Returnable Items

• Used items
• Items damaged by misuse
• Customized or personalized products
• Gift cards (if applicable)

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📩 Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

📧 support@magnettunes.com